Registration for ONEPASS Freebike takes place directly on the website of the bicycle system, after clicking the OPEN ACCOUNT button. The system transfers to three-stage registration, which ends with confirmation of the code sent via SMS.
PERSONAL DATA IN THE ONEPASS SYSTEM
The ONEPASS Freebike website (www.onepass.freebike.com) is only used to manage customer data (name, surname, telephone number and email address). Activity history - rentals, payments, etc. are available in the mobile application or on the website of a given local cycling system.
Personal data provided during registration to ONEPASS Freebike are transferred to the operators of individual systems only with the consent of the client, which is equivalent to joining the local system. In each system, however, the customer must accept the local regulations and pay the appropriate fee in accordance with the price list.
ONEPASS PASSWORD RESET
Password reset is possible in the Freebike application and on the website after going to the LOGIN -> RESET PASSWORD.
DELETION OF THE ONEPASS ACCOUNT
If the User would like to apply for a refund, the agreement with the local System Operators (e.g. with the JAVELO Operator) must first be terminated. Termination of the agreement is possible in the event of:
- no debt with local System Operators;
- no bike rentals in the systems within the last 7 days;
- no deletion of the ONEPASS account until the Operators have completed the refund process.
On the ONEPASS website, you can check the list of systems the customer has joined together with their login details.